Privacy policy

Effective November 13, 2026

A1Dispatch (“A1Dispatch”, “we”, “us”) provides software that trucking companies and freight brokers use to run dispatch, billing, driver pay, hiring, equipment records and bookkeeping. This policy explains what information we collect through the A1Dispatch website and app, how we use it, and the choices you have.

Who this applies to

This policy covers business customers who sign up for A1Dispatch (“customers”), the people they invite to use it — office staff, drivers, driver applicants and mechanics (“users”) — and visitors to this website.

Our customers decide what information they put into A1Dispatch about their drivers, loads and business. For that information we act on the customer’s behalf, and the customer’s own privacy practices also apply.

Information we collect

Account information: name, email address, phone number, company name, role and login details.
Business records: loads, rate confirmations, bills of lading, invoices, brokers, shippers, carriers, trucks, trailers, repairs, expenses, fuel purchases and settlements that customers and users enter or upload.
Driver and applicant information: contact details, date of birth, address, driver license and medical card details and photos, emergency contact, drug test paperwork and results, and pay records. Drivers and applicants provide this themselves or the customer enters it.
Location: while a driver has the A1Dispatch driver app open and allows location, we collect the phone’s location so the customer can see where loads are and count trip miles. We do not collect location when the app is closed.
Bank information through Plaid: when a customer or driver connects a bank account, we use Plaid Inc. (“Plaid”) to collect account names, the last digits of account numbers, balances and transactions, and, for driver direct deposit, the account used to send pay. We never see or store your bank username or password.
Email content: if a customer connects an email inbox to A1Dispatch (for example for rate confirmations, remittances or fuel reports), we read the messages and attachments sent to that inbox to pull out the business information in them.
Website information: what you send us through the demo form, and basic technical data such as browser type and pages visited.

How we use information

To provide the service: create loads, dispatch drivers, track trips, make and send invoices, match payments, calculate settlements and pay drivers, keep equipment and compliance records, and prepare reports such as IFTA and profit and loss.
To read documents and emails with artificial intelligence so the information in them can be filled in automatically.
To send emails the customer asks us to send, such as invoices to brokers and factoring companies, and application links to drivers.
To keep the service secure, prevent fraud, fix problems and improve A1Dispatch.
To contact you about your account and, if you asked for a demo, about A1Dispatch.

We do not sell personal information, and we do not use bank data for advertising.

Plaid

We use Plaid to connect bank accounts. By connecting an account, you allow Plaid to share data from your bank with A1Dispatch as described above. Plaid’s handling of your data is described in the Plaid End User Privacy Policy. You can disconnect a bank account in A1Dispatch at any time, and we stop receiving new data from it.

Who we share information with

The customer company and its users, according to the roles the customer sets. For example, a driver sees his own loads and pay, and office staff see the company’s records.
People the customer chooses to send to, such as brokers, shippers, carriers and factoring companies receiving invoices and paperwork.
Service providers that run A1Dispatch for us, under contracts that limit their use of the data: cloud hosting and database providers, Plaid for bank connections, the AI provider that reads documents, email delivery providers, and mapping and government data services (for example, U.S. diesel prices and FMCSA broker records).
When required by law, or to protect the rights, safety and property of our customers, users or A1Dispatch.
In a business transfer, such as a merger or sale, subject to this policy.

How long we keep information

We keep information for as long as the customer’s account is active and as needed to provide the service. Customers can delete records in the app. When an account is closed, we delete or de-identify its data within a reasonable time, except where we must keep records for legal, tax or security reasons.

Security

Information is encrypted in transit and stored with access controls that limit each user to their own company’s data. Bank connections use Plaid, and bank credentials are never stored by A1Dispatch. No system is perfectly secure, so please use a strong password and keep it private.

Your choices and rights

You can view and update most of your information in the app.
Drivers can ask their employer, or us, to see, correct or delete their information. We will work with the customer company to respond.
You can turn off location sharing in your phone’s settings. Trip tracking will stop while it is off.
You can disconnect bank accounts at any time.
Depending on where you live, such as California, you may have additional rights to know, delete or correct personal information. Email us to use them. We will not treat you differently for doing so.

Children

A1Dispatch is a business service and is not meant for anyone under 18. We do not knowingly collect information from children.

Changes to this policy

If we change this policy, we will update the date above and, for important changes, tell customers by email or in the app.

Contact us

Questions or requests: support@a1dispatch.ai